Real Coffee’s privacy policy applies from 25 May, 2018.
Real Coffee, 22-23 Wenlock Road, N1 7GU London is the data controller for your personal information collected on realcoffee.com.
As a data controller, we are committed to protecting and respecting your privacy when you visit our website, and when you place orders and consent.
This privacy policy will inform you about the personal information we collect about you, why the information is collected and how we use this information.
You can also read about how to exercise your rights when you submit your personal information. We encourage you through this privacy policy and familiarize yourself with the content. If you have any question, feel free to contact us.
What personal information do we collect?
By creating a Real Coffee EASY membership, creating an account, making an order, giving your consent to a newsletter, or following us on social media, we may collect personal information about you.
The personal information we collect depends on the individual situation, but may consist of the following:
Personal information you actively provide to us
Name, email address, phone number and address
Payment details
User ID: Username / Password (Encrypted)
If you contact us by email / SMS / social media, that information will be saved.
User information that you choose to make available for statistical purposes (reviews, questionnaires and the like)
User-generated personal information
Behaviour data based on your orders, shopping behaviour, reviews, favourite products.
Device and software information, such as your operating systems, browser type, connection speed, and ISP.
We may also collect additional information about your use of our Services through cookies and other similar technologies. You can read more about this in our Cookie Policy.
User created with Facebook
If you have created your account via Facebook login, we collect information as described under ‘What personal information do we collect?’. We collect only the personal information needed to create your user and complete orders.
Why do we collect your personal information?
Personal data is collected for the following purposes:
A) To complete orders:
In order to deliver your completed orders
To handle payment for your membership and orders
To give you an overview of your own purchase history
To inform you about changes in our terms
In order to conduct surveys and user tests
To provide offers, news, information, products or services that you request from us
B) For legitimate purposes:
To analyse at an aggregated level in order to improve our products and services
To improve our website and services
In order to identify security breaches and keep your data safe based on log files
To offer you news, information, products or services that we think may be of interest to you, including tailormade advertising relying on your preferences
For analysis and statistical purposes
To establish, exercise or defend legal requirements
C) For marketing purposes:
To send you newsletters, if you have consented to this. Please note that at any time you can unsubscribe from the newsletter by clicking on the received newsletters and / or contacting our customer service team.
Where do we process your personal information?
The personal information we collect from you is stored in various systems. Data processor agreements have been entered into with providers of all systems. Data is stored either in EU / EEA, or under Privacy Shield protection in the United States.
How long do we store your personal information?
We only keep your personal information for as long as we find it necessary to fulfil our purposes as described. After this point information will be deleted and / or anonymized. We regularly check whether we have saved personal information to be deleted.
The personal information we collect is used for different purposes, and therefore will be stored for different periods of time.
User data: Your master data, username, log data, and similar are stored until your account is deleted.
Transaction data: Transaction data is information about your orders and is deleted after five years.
How do we protect your personal information?
All communication with Real Coffee via the website, email and social media takes place on encrypted connections. We have data processing agreements with all external systems.
We have established procedures to protect against loss, abuse, unauthorized access, change, disclosure and / or destruction of your personal information.
We cannot guarantee that our security measures will prevent all unauthorized attempts to access, use or disclose personal information, but all systems are committed to the strictest security requirements.
In case of a physical or technical security breach, we have security and event plans to ensure correct handling in a timely manner, and limit any adverse effect of such an event. Here we are also subject to provide information to the Data protection agency and / or the affected.
Access your personal information?
If you need to see or correct your personal information or wish for it to be deleted, you can always contact us.
In cases where our processing is based on your consent, you also always have the right to withdraw this. You can do this for example by unsubscribing our newsletter or by contacting us.
Please note that after confirmation of deletion consent, it may take up to 24 hours before it is enforced in all systems.
Changes to our privacy policy
This policy can change from time to time and therefore we encourage users to review it on a regular basis
Contact
The Data Protection Officer for Real Coffee can be contacted by email at service@realcoffee.com. We welcome any questions, comments and requests regarding our privacy policy.
